What to Do If Your Landlord Won’t Return Your Deposit
Last updated: 3 August 2025
Step 1: Understand Deposit Protection Rules
In England and Wales, landlords must protect your deposit in a government-approved tenancy deposit scheme (TDP) within 30 days of receiving it. These schemes ensure fair handling and offer free dispute resolution if needed.
Step 2: Ask for a Breakdown in Writing
If your landlord withholds some or all of your deposit, ask them to provide a written explanation. They should specify what the deductions are for — such as damage, cleaning, or unpaid rent — with evidence like photos or receipts.
Step 3: Check the Tenancy Agreement
Review your tenancy agreement to see what was expected when you moved out. For example, were you required to have the property professionally cleaned, or just leave it tidy? This can help you decide if the deductions are fair.
Step 4: Raise a Dispute Through the Deposit Scheme
If you disagree with the deductions and can’t resolve it with your landlord, you can raise a dispute with the TDP scheme. This service is free, impartial, and legally binding. Submit your evidence — like photos, check-in/check-out inventories, and correspondence — to support your case.
Step 5: Take Legal Action (If Needed)
If your deposit wasn’t protected, or you disagree with the scheme’s decision, you can take your landlord to small claims court. Courts usually take tenancy deposit rules seriously and may award you compensation of up to 3 times the deposit amount if your landlord broke the rules.
Tips to Protect Yourself in Future
- Take dated photos at check-in and check-out
- Request and keep copies of inventory reports
- Communicate with your landlord or agent in writing
- Leave the property clean and remove all personal items