What to Do If Your Wallet Is Stolen
Last updated: 2 August 2025
Step 1: Cancel Your Bank Cards Immediately
Contact your bank and credit card providers as soon as you realise your wallet is missing. Most offer 24/7 support to freeze or cancel cards and prevent unauthorised transactions.
- Use mobile banking apps to freeze cards instantly
- Call your bank's fraud helpline for support
- Request replacement cards and PINs
Step 2: Report the Theft to the Police
Reporting a stolen wallet to the police isn’t just about getting it back—it helps create a record that can be important for fraud prevention or insurance claims. You can report the theft by calling 101 or visiting your local police station.
Step 3: Contact Your Bank’s Fraud Department
Even if you’ve already cancelled your cards, it's worth asking your bank to monitor for suspicious activity. Many banks have dedicated fraud teams who will guide you through the process and may refund losses depending on circumstances.
Step 4: Replace Your Driving Licence
You’ll need to apply for a replacement licence through the DVLA. This can be done online at GOV.UK and usually costs £20.
Step 5: Notify Identity Protection Services
If your wallet contained sensitive documents like your National Insurance card or ID, consider registering with identity protection services like CIFAS. This can help alert lenders and institutions to any attempts to fraudulently use your details.
Step 6: Replace Other Cards and Memberships
Think about other items that may have been in your wallet: travel cards, loyalty cards, library cards, work IDs. Contact the relevant organisations to have them replaced and report any theft or misuse.
Step 7: Monitor Your Credit Report
Check your credit file for unusual activity using free services like Experian, Equifax or TransUnion. It’s a good idea to do this regularly for a few months after the theft.